Reference

Legal Framework for Your Account

We keep our legal obligations clear so you know exactly how your data is handled, how your account is protected, and what rights you hold as a user in Bangladesh.

Data ProtectionAccount RightsCookie DisclosureRegional EligibilityContact Paths
tigershark Legal Framework for Your Account
DATA AND SECURITY PRACTICE

How We Protect What You Share

Your account holds payment wallet references, identity verification documents and session logs. Below is how we manage each area so you understand what happens behind the scenes when you deposit via bKash, withdraw to Nagad or log in from a new device.

Encryption Standards

All data transmitted between your device and our servers uses SSL encryption. This applies to login credentials, wallet references for bKash, Nagad and Rocket, and any documents you upload during verification. Nothing travels in plain text.

Cookie Categories

We use three types: session cookies that expire when you close the browser, security cookies that detect unusual login patterns, and analytics cookies that help us understand page performance. No advertising cookies are deployed on this domain.

Account Verification

When you request a withdrawal or change account details, we verify your identity against the information provided at registration. This step protects your funds from unauthorised access and keeps your Rocket or Nagad wallet safe.

Data Retention

We retain transaction records and identity data for the period required by applicable regulation. Once the retention window closes and no active dispute exists, data is either anonymised or securely deleted depending on its category.

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket) to clear your transactions and with identity verification partners to confirm your documents. No data goes to marketing affiliates or data brokers.

How to Request Changes

Log into your account, navigate to settings, and select the data request option. You can ask for a full export of everything we hold, request corrections to personal details, or submit a deletion request. We respond with confirmation or further steps.

LEGAL CONTACT PATHS

Reach Us About Policy Matters

If you have a question about your data, your rights under this policy, or how your account information is stored, reach out through any of the channels below. We handle legal and policy queries separately from general account help so your concern lands with the right team.

Live Chat Open the chat widget from any page on your mobile or desktop browser. Ask to be transferred to the legal and compliance team if your question involves data access, deletion requests or dispute resolution rather than a general account issue.
Email Send your query to our dedicated support address shown in your account settings. Include your registered username and a clear description of the legal matter. We acknowledge receipt and respond with next steps within a working-day window.
In-App Request Form Log into your account, open settings, and tap the data request section. You can submit a formal request for data export, correction or deletion directly from there. The form timestamps your request and tracks its status until resolved.

Common Questions About Our Policies

Real questions from account holders about data, eligibility, cookies and dispute handling. Each answer reflects how we actually operate rather than generic legal boilerplate.

We collect your name, date of birth, email, phone number, and the wallet reference you use for deposits (bKash, Nagad or Rocket). We also log device type and IP address for security. Nothing beyond what is needed to run your account.

Yes. Go to your account settings, tap the data request section, and submit an export request. We compile a file containing your personal details, transaction history and session logs, then send it to your registered email within a reasonable timeframe.

Submit a deletion request through the in-app form in your account settings. We will remove or anonymise your data once all regulatory retention obligations are met and no unresolved dispute exists against your account.

Access and eligibility depend on your local law and the eligible regions where the service operates. We do not make blanket statements about legality. It is your responsibility to confirm whether local regulation permits you to access and use the platform.

No. Your bKash, Nagad or Rocket wallet reference is shared only with the payment processor to clear your deposit or withdrawal. We do not pass wallet details to advertisers, data brokers or any unrelated third party.

Three categories: session cookies for keeping you logged in, security cookies for detecting unusual activity, and analytics cookies for measuring page performance. We do not use advertising or tracking cookies from external ad networks.

Contact our support team through live chat or email and reference the specific decision. Your case is escalated to the compliance team who will review transaction logs, verification records and relevant policy, then communicate the outcome to you directly.

Yes. Active account holders receive an email or in-app notification when material changes to our legal or data policies are published. The updated version takes effect from the date stated at the top of the revised page.

Open account settings, select the data request option, and submit a correction request. Provide the field you want changed and supporting evidence if required. We update verified corrections and confirm the change via email.

We retain transaction records for the period mandated by applicable regulation. Once that window passes and no open dispute or obligation remains, your records are either anonymised or permanently deleted from our active systems.