Reference

Terms Conditions That Govern Your Use

These terms set out what you agree to when you open and operate a tigershark account. They cover deposits through bKash, Nagad and Rocket, how your wallet balance works, what happens if a dispute arises, and the conditions under which we may restrict or…

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tigershark Terms Conditions That Govern Your Use
TERMS ENQUIRIES

How to Reach Us About These Terms

If anything in these terms is unclear or you need clarification on how a specific clause affects your account, contact us directly. We handle terms-related queries through the same channels you use for general account help, and our team can walk you through deposit conditions, withdrawal verification requirements or dispute timelines.

Live Chat Open the chat widget from any page on the site. Ask about specific clauses — our agents can explain how a term applies to your bKash deposit, your withdrawal request or your account standing in plain language.
Email Support Send your question to our support address listed in the account menu. Include your username and the clause number or topic you need clarified. We respond to terms-related emails as a priority within the queue.
Account Notification Centre When we update these terms, a notice appears inside your dashboard. You can reply to that notice directly if you have questions about how the change affects your current balance, ongoing wagers or withdrawal eligibility.
POLICY SAFEGUARDS

How We Handle Your Data and Account Security

These terms work alongside our data-handling practices to keep your account protected. Below are the key areas where our terms intersect with security, privacy and your rights as an account holder. Each point is something you can verify through your own dashboard or by contacting support.

Data Retention

We retain account data for as long as your account remains open plus a post-closure period required by applicable regulations. You can request a summary of what we hold by contacting support with your verified account credentials.

Cookie Usage

Our site uses cookies to maintain your login session and remember your preferred language and wallet selection. These terms confirm that continued use of the site after the cookie banner indicates acceptance of that usage.

Account Security

You are responsible for keeping your password and OTP access secure. If you suspect unauthorised activity, notify us immediately through live chat. We will freeze the account pending verification and no transactions will process until resolved.

Wallet Verification

When you link a bKash, Nagad or Rocket wallet, we verify ownership through the registered mobile number. Withdrawals only process to the same wallet used for the most recent deposit unless you complete an alternative verification step.

Change Requests

You can request changes to your registered name, email or linked wallet by submitting a national ID scan through the account settings panel. Changes take effect after manual review, and you will receive confirmation in the notification centre.

Dispute Resolution

Raise any dispute within fourteen days of the event. Provide your transaction ID, the date, and a brief description. Our team reviews the platform logs and responds with a resolution or an explanation of why the original outcome stands.

Frequently Asked Questions About These Terms

Below are the questions we receive most often about our terms and conditions. If your situation is not covered here, reach out through live chat or email for a direct answer from our support team.

Anyone who creates an account, deposits funds or places a transaction on this platform agrees to these terms. Access depends on your local law and the eligible regions we support — we do not confirm legality for any specific country or territory.

No. Each person may hold a single account only. If we detect duplicate registrations linked to the same national ID, mobile number or wallet, we will merge or close the additional accounts and may withhold balances pending review.

Third-party deposits are not permitted under these terms. Funds received from a wallet not registered in your verified name will be flagged, and we may return them to the originating wallet without crediting your account balance.

We post a notification inside your account dashboard whenever a material change is made. You will see it on your next login. Continuing to use the platform after that notification counts as acceptance of the updated clause.

We may ask for a photo of your national ID and a screenshot of your bKash, Nagad or Rocket wallet showing the registered name and number. This confirms ownership and helps prevent funds being sent to the wrong recipient.

Yes — fourteen calendar days from the date of the event. After that window, we may not be able to review platform logs effectively. Include your transaction ID and a description of the issue when you contact support.

In cases of confirmed fraud, collusion or exploitation of system errors, we reserve the right to close your account immediately. For lesser breaches, we typically issue a warning through the notification centre and allow time for a response.

Yes. Any promotional credit or offer you receive carries its own conditions, which sit underneath these general terms. If there is a conflict between a promo condition and a general term, the specific promo condition applies to that credit only.

You can request closure at any time through support. Eligible balances — those not tied to pending verification or unresolved disputes — will be returned to your linked bKash, Nagad or Rocket wallet once standard checks are complete.

The governing jurisdiction is stated in the full legal text accessible through your account settings. Availability of this platform depends on your local law and eligible regions, and any unresolved matter follows the dispute mechanism described in that document.

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